Shipping policy

Shipping Policy

At Cozihome Scents, we aim to get your order to you quickly, safely and fully tracked every time.

Processing Times
Orders are usually processed within 1–3 working days. During busy periods (such as launches or promotions), this may take slightly longer, but we’ll always keep you informed.

Delivery Partners
We ship using either Evri or DPD, depending on the size and value of your order. The courier is selected to ensure the safest and most reliable delivery option for your purchase.

All orders are sent via a fully tracked service, and you will receive tracking details by email once your parcel has been dispatched.

Delivery Times
Delivery typically takes 2–5 working days after dispatch, depending on the courier and your location within the UK.

Shipping Costs
Shipping costs are calculated at checkout based on your order size and weight. Any promotional free shipping thresholds will be clearly stated on our website.

Missed Deliveries
If you miss your delivery, the courier will provide instructions to rearrange delivery or collect from a local parcel point. Please ensure your delivery details are accurate at checkout to avoid delays.

If you have any questions about your order or delivery, please don’t hesitate to contact us — as a family-run business, we’re always happy to help.

Thank you for supporting Cozihome Scents 🤍